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Department of Telecom

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TRAI issues Consultation Paper on Review of network related Quality of Service standards for Cellular Mobile Telephone Service

Start Date :

Aug 10, 2016

Last Date :

Sep 17, 2016

00:00 AM IST (GMT +5.30 Hrs)

Submission Closed

Telecom Regulatory Authority of India (TRAI) has issued a consultation Paper on Review of network related Quality of Service standards for Cellular Mobile Telephone Service. ...

Telecom Regulatory Authority of India (TRAI) has issued a consultation Paper on Review of network related Quality of Service standards for Cellular Mobile Telephone Service.

In the wake of phenomenal growth in cellular mobile telephone service, technology changes that have taken place in the recent times and increasing concerns of consumers relating to Quality of Service perceived by them, there is a need to review the Quality of Service parameters and benchmarks so as to streamline the monitoring of the parameters, its measurement and the regulatory framework. This could lead to better Quality of Experience by users. With these objectives, the Authority has released a Consultation Paper today for initiating a consultation process to review the network related Quality of Service standards.

This consultation paper describes the various parameters and respective benchmarks for assessment of Quality of Service of 2G and 3G networks. The Authority seeks the views of the stakeholders as to how to bring about changes in these benchmarks and possibly add parameters, if required, to improve the Quality of Service experience by the customers. It also envisaged to add relevant parameters for 4G/BWA services also, in view of their deployment in the network. The consultation paper seeks to know from the stakeholders as to what will be the appropriate way to calculate call drop rates through meta data analysis of CDRs. The mechanism of imposing of financial disincentives in case of below the bench mark performance has also been raised in this consultation paper.

Last date for submitting the comments is 16th September, 2016.

Consultation Paper on Review of network related Quality of Service standards for Cellular Mobile Telephone Service

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Bhuwan Singh Rawat 9 years 9 months ago

मेरी सरकार से निवेदन है कि टेलिकॉम सेक्टर को और बेहतर बनाया जाये, जैसे- १- सभी डाटा पैक और रिचार्ज महीने के हिसाब से उपलब्ध कराएँ वो भी अच्छी और सस्ती, २- देश में कोई भी फोन करने का चार्ज एक ही दाम हो चाहे रोमिंग हो या लोकल फोन, ३- फोन करने का चार्ज कम से कम करके एक अच्छा और निश्चित समय तक उपलब्घ कराया जाये, जैसे महीने का, ४- सरकारी चीजों को ज्यादा फोकस दिया जाये जिससे प्राइवेट वालों पर लगाम कसी जा सके क्योंकि वो ग्राहक को ज्यदा नुक्सान पहुचाते हैं, और उकसाते और लुभाते भी है.

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Kanakaraj 9 years 9 months ago

This is an another issue with private telecom operators only not with BSNL. While using mobile internet with a valid data pack there will be huge deductions form balance silently without the user consent. Even while sending an SMS there is intimation to user regarding the charges debited. Whereas while using mobile internet with the private telecom operators for the huge deduction there is no intimation and even not appear in the USSD these deductions. More 2 write but space constraint

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Kanakaraj 9 years 9 months ago

To complaint poor signal quality there is no provision with the operators. If we call IVRS system it will be wasting of time and there is no proof for user's complaints. To register the network complaints separate email id is mandatory. Telecom operators should be attend the complaint with a time frame. If the complaint not solved / attended within the time frame then the user should forward the email to TARI. Such type of provision is need to improve the telecom network quality.

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Yogesh Sharma 9 years 9 months ago

If this is an serious effort then I have few questions. 1. Why don't TRAI build app based support systems to handle grievances?. 2. Who is responsible for poor quality and unreasonable tariffs of internet services? 3. Why don't TRAI is regulating to NIXI. 4. Why NIXI has monopoly? 5. Why MTNL intentionally performing low? 6. Why don't we merge MTNL with BSNL? 7. Why private telecoms companies using MTNL and BSNL infra and making money but these companies not?

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shivam tiwari 9 years 9 months ago

Dear Sir My Issue Is Tower Radiation.That Has Been Human Exposure.Many Of Telecom Companies Do,nt Follow.Many Of Research SayS That Is Has Most Issue And Effect Human Health. Chronic headaches and migraines High blood pressure and panic attacks Mind fog and memory loss Depression & chronic Anxiety Tinnitus Asthma symptoms Hyperactivity and autism Insomnia One Single Tower Installed Many Operators.But TRAI Team Do,nt Makes Any Solid Rules.In Cities Less Heighted Tower Grow Up.

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sonu_52 9 years 9 months ago

respected sir, i have a complain about newly issued terms for blocking torrent sites. these sites get banned in an instant after the few cases of piracy, but contradiction is that if it would be the case related to common man problems, it could take lot more than years. scams of minister take years to solve but if a child stole a peace of bun from shop he instantly get punished for it act.I want to know that when will government execute laws towards emphasising "THE RIGHT TO EQUALITY".

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John Berlamen 9 years 9 months ago

Sir, there is a weak signal near to our place kanjikuzhi (Location near AIRTEL tower-kattuvilai north), it seems difficult to use in indoor So its risk to use our mobiles and data card when we are in indoor. I just complained more than 25 times over customer care but there is no any proper response. So kindly I request you to take the necessary actions regarding this letter so that you can gain more number of customers.kanyakumari dist 629169 near palliyadi railwaysation kanjikuzhi 9442075595

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NARAYAN PATIL 9 years 9 months ago

COMPLAINTS ON 198 LAND LINE COMPLAINTS ARE NEGLECTED BY BSNL OFFICERS

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NARAYAN PATIL 9 years 9 months ago

Complaints in BSNL are not attended by officers. They are totally neglecting the complaints booked on complaint numbers. Though BSNL has provided free telephones to staff they are not attending the calls of customers. Even officers are not making back calls. Through study of the calls on their BSNL free mobiles should be studied and their valuation should be done. Payments increments should be fixed to their performance. CLOSE WATCH MUST BE KEPT ON THEIR WORKING STYLE.

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Abhijat Shrivastava 9 years 9 months ago

Claiming to provide 4g services when the existing infrastructure is not able to support 3g services Companies are lying to consumers in advertisement and pushing 4g devices that hardly deliver 3g speeds is a serious violation, It's hard to believe that TRAI is unaware and Is not equipped to take on the Telecom lobby, The advertisement for 4G services should be banned immediately unless they comply with a minimum agreed speed provided in accordance with the acceptable 4G speed globally

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